Patient Information

What to Expect at a Veterinary Appointment

Knowing what you can expect at your first appointment with us will help to make the process much more pleasant both for you and your pet. 

Our Pet Care Philosophy

Our White House veterinary team is dedicated to the health and welfare of all animals. Your pets are an important part of your family and we strive to offer the best in medical and surgical care to them accordingly. 

We are passionate about preventative care, client education, and providing comprehensive core and wellness care to each and every one of our patients.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Request Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We provide care for dogs and cats at White House Animal Hospital.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Client Forms

Download or fill out the following forms online if you are a new client with us or are bringing your pet in for the first time.